Curing Time
Your new Ceramic Coating will take 14 days to fully cure. Do not wash your vehicle until curing process is complete. Your vehicle can only be hand washed thereafter to maintain coating performance. Brushed Machine or tunnel car washes will void the warranty. Coated vehicles should be returned for their first wash and inspection in 2 weeks from the date of pickup.
Drying Time
Your new Ceramic Coating will take 4 days to dry. Your vehicle cannot get rained or snowed on for these 4 days. We can store the vehicle during the 96-hour drying time. The client hereby acknowledges the risk involved in receiving the vehicle before the 4 days drying time and agrees not to hold Shine Techs responsible in the event damage does occur.
Condition of Vehicle for Ceramic Coating
It is recommended that all new or used vehicles have paint correction done before being coated. The client acknowledges that ceramic coating on uncorrected areas will be less effective than paint corrected areas. By waiving this additional service, client understands that the coating will be less effective on areas that have not been paint corrected.
Paint Correction
Paint correction will remove most light scratching, swirls, marring, and minor marks on vehicle’s clear coat. Client understands that even though we strive for perfection, some degree of scratching, swirls, and minor marks can be present after paint correction process.
Wet Sanding
Compared to repainting, wet sanding is a much more cost effective way to correct the appearance of your existing paint. Wet sanding is used to remove deeper defects but also removes the top layer of a vehicle’s clear coat. Because of the risks associated with wet sanding, Shine Techs only uses this technique when there are only 2 options for the affected area: wet sand or repaint. Therefore, Shine Techs assumes no responsibility for repair to affected area should wet sanding cause additional damage. After completion of wet sanding, Shine Techs highly recommends the application of a Ceramic Coating to replenish the clear coat removed during the restoration process.
Ceramic Coating
Shine Techs’ Ceramic Coating is SGS tested to be above 9H hardness. Client understands that the coating is scratch resistant and not scratch proof. It is recommended that vehicle get paint protection film on bumper, hood, fenders, mirrors, headlights, and rocker panels before coating to prevent or protect from rock chips.
Ceramic Light
Ceramic Light is a durable hydrophobic gloss coating. Client understands that the coating is not a scratch resistant coating.
Ceramic Glass
Due to the amount of rain in our area, wipers will be used more often, affecting the life of protection. Client understands that weather conditions will affect the degree and time of protection.
Ceramic Interior
If any liquid or solid substance are on upholstery, it is advised to clean it up as soon as possible to prevent stains from occurring. Client understands that the longer the substance is kept on, staining may occur on interior upholstery.
Ceramic Wheels Off
If any brake dust and road debris are on the wheels and calipers, it is advised to clean it as soon as possible to prevent stains from occurring. Client understands that the longer the substance is kept on, depending on the material and finish of the wheel, staining may occur.
Drying Time
Your new paint protection film will take 3 – 4 weeks to fully cure depending on weather conditions. Wrapped vehicles should be returned for inspection within 2 weeks. Do not wash your vehicle for 5 days. If pressure washing keep a distance of 36” from film edges. Remove insect and other stains with bug and tar remover unless the film has been coated with a Ceramic Coating. Remove stubborn stains with lacquer thinner or 99% isopropyl alcohol unless the film has been coated with a Ceramic Coating. Take care to keep these chemicals off the vehicle’s paint.
Condition of Vehicle for Paint Protection Film Installation
Vehicle can not have any paint protection coatings on it such as ceramic coatings. These can affect the effectiveness of the adhesion and may cause lifting, bubbles and other issues. Client is aware that the design of the PPF is for OEM factory paint. The client waives and releases Shine Techs from any warranty or damage claims where a product has been applied to a non OEM paint surface.
Installation
All PPF kits are computer cut using DAP (Design Access Program) software. Pre-cut kits involve stopping short of edges, edges around badges, washers, and other parts. The customer understands that PPF is a sacrificial layer for your car, not a completely invisible or matte layer. Customer may choose to have custom design fit or bulk install for additional fee.
Headlights
Headlights for some vehicles are not recommended for PPF installation due to HID feature and exterior coating. By authorizing Shine Techs to proceed with headlight film installation, the customer hereby acknowledges the risk, waives any claims against Shine Techs, and agrees to hold Shine Techs harmless in the event that damage does occur during the installation process.
Imperfections
Though we strive for perfection in our installations, due to the nature of the product, some degree of dust contamination and or minor imperfections are present in every PPF application, also pre-existing flaws, scratches, and rock chips on the paint are often much more noticeable after the PPF is installed. Paint Protection Film might also have minor imperfections such as orange peel. Ceramic Coating on top of the PPF can help with these imperfections and is one of the reasons we recommend coating the PPF with a Ceramic Coating.
Warranty
Your 10 year manufacturer warranty will cover bubble, peeling, yellowing, or fading, from the time of installation. Sometimes clients believe the film is yellowing, especially on lighter cars, when in fact it isn’t the material yellowing but rather dirt that has contaminated the film. Because the film is able to self heal it is porous and dirt can get into the pores causing the film to look dirty. This is another reason we always recommend coating the film with a Ceramic Coating as it helps prevent this from happening as well as making it much easier to clean.
Film Removal
PPF removal has inherent risks, the greatest being that the paint may lift due to the old clear bra adhesive or a weak paint/primer bond. Problems are uncommon and we take every precaution by using industry standard removal procedures to minimize risks. By authorizing Shine Techs to proceed with PPF removal, the customer hereby acknowledges that Shine Techs will take every precaution necessary but will not hold Shine Techs responsible for any preexisting damage or damage caused by clear bra removal. Additionally, customer agrees to the Shine Techs provided estimate based on the amount of time needed for clear bra removal.
Drying Time
Your new window film will take 2 – 3 days to dry before you can roll down or clean your windows. It will take 3 – 4 weeks to fully cure depending on weather conditions.
Black Dot Matrix Edges
Most cars have a black ceramic edge on the side and rear windows. Sometimes these ceramic edges are straight and flat, sometimes they will have a dotted edge. These black ceramic dots are quite thick on most cars and prevent the window film from sticking to the area between the dots. This results in a whitish looking strip trimming the glass. Unfortunately, the effect is unavoidable.
Night Time Defogger Distortion
At night you may notice that the light from headlights will reflect off of the defogger lines. This is caused by the film having to bend slightly around the raised defogger line, it varies from car to car, and there is nothing that can be done about it.
Film Removal
Window film removal may cause the window defroster system to be damaged. By authorizing Shine Techs to proceed with window film removal, the customer hereby acknowledges the risk, waives any claims against Shine Techs, and agrees to hold Shine Techs harmless in the event that damage does occur during the removal process.
Imperfections
Though we strive for perfection in our installations, due to the nature of the product, some degree of dust contamination and or minor imperfections are present in every window film application, also pre-existing flaws or scratches and metal deposits on the glass are often much more noticeable after the windows are tinted.
Windshield Film Installation
There will be minor imperfections present in every windshield installation. It will be easier to see due to the film being installed on the front windshield. Do not apply any decal, or windshield accessories to the windshield for 7 days. You should also inform whoever inspects your vehicle that you have tint installed on your windshield for IR & heat rejection and that they should not use a razor to scrape off your old stickers.
PA Law
PA law requires the driver and passenger front side windows for sedans, SUVs, or vans to meter at 70% VLT (Visible Light Transmission). PA law requires the rear & rear side windows for sedans to meter at 70% VLT. PA law allows any darkness to be used on the rear & rear side windows for SUVs or vans. PA does allow for medical exemptions for special tint. Customer installing tint VLT not approved by PA law releases Shine Techs from all liability.
Refund Policy
Due to the custom nature of Paint Protection Film / Window Tint / Ceramic Coating installation, refunds are not provided once the film has been installed or the coating has been applied to the vehicle.
However, in the rare case of a manufacturing defect in the film or an installation error acknowledged by us, we will offer:
- Free reinstallation of affected panels
- Or, partial credit towards future services (subject to case review)
Workmanship Satisfaction Guarantee
We stand by our work. If you are not satisfied with the installation quality:
- You must report any concerns within 7 days of vehicle collection.
- We will inspect and address issues such as air bubbles, lifting edges, trapped dust, or visible stretch marks when you come back for your first wash.
- A one-time free correction will be provided for any installation issues that fall under our workmanship guarantee.
What Is Not Covered
We do not offer refunds or complimentary reinstallation for the following:
- Minor imperfections inherent to manual installation
- Customer-provided misinformation or last-minute design changes
- Post-installation damage due to improper care or third-party tampering
- Paint damage on weak or repainted surfaces (disclosed before installation)
Cancellation Policy
- Orders canceled before the film is cut: 100% refund
- Orders canceled after film cutting but before installation: 50% refund
- No refund after installation has begun
Warranty Support
All XPEL Paint Protection Films come with a 10-year manufacturer-backed warranty covering yellowing, cracking, peeling, or bubbling.
All XPEL HP, XR, & XR Plus Tint Films come with a lifetime manufacturer-backed warranty.
Our XPEL Ceramic Coating packages come with either 1 year, 4 year, or 8 year against oxidation, loss of gloss, UV damage, or color fading.
Warranties do not cover defects caused by: non-compliance with the companies guide or instructions, improper storage, unreasonable or unintended use of product, use of automatic car washes, paint defects such as scratches, scuffs, scrapes or chips, water spots, damage by collision, accident, vandalism or fire, areas that have been protected after paint or body work, use of non-XPEL ceramic coatings on films, and damages caused by outside forces like hail, road debris or impact of rocks.
For warranty claims:
- Proof of installation and invoice must be presented
- Claims are subject to inspection and verification
Final Statement
We believe in protecting what you love, and that includes your trust in us. Our policies aim to provide clarity, fairness, and peace of mind with every installation.
General Policy
All auto repair and maintenance services are provided on a final-sale basis. By authorizing repairs or services, the customer agrees to this Return & Refund Policy.
Labor & Diagnostic Fees
Labor charges are non-refundable once work has begun.
Diagnostic and inspection fees are non-refundable, as they cover technician time, testing, and expertise.
No refunds will be issued for labor performed.
Parts Policy
Installed Parts
Parts that have been installed are non-returnable and non-refundable.
Special-Order Parts
Special-order or custom parts are non-refundable once ordered.
Uninstalled Parts
Unused, non-special-order parts may be returned within [7–30] days of purchase (shop’s choice) if part is in original packaging and resalable condition.
A restocking fee (typically 15–30%) may apply.
Shipping and handling fees are non-refundable.
Cancellations
Services may be canceled before work begins at no charge.
If work has started or parts have been ordered, the customer is responsible for:
- Labor completed to date
- Any parts ordered or received
Warranty on Repairs
We provide a limited workmanship warranty for [30 days] from the date of repair (shop-defined).
Warranty covers defects in workmanship only.
Warranty does not cover:
- Normal wear and tear
- Abuse, neglect, accidents, or modifications
- Customer-supplied parts
- Repairs affected by unrelated or pre-existing vehicle conditions
- Repairs performed by another shop without prior authorization
No Refunds Will Be Issued For
- Customer-supplied parts
- Declined repairs after diagnosis
- Repairs requested to address symptoms rather than root causes
- Vehicles not returned for inspection
- Misdiagnosis caused by incomplete or inaccurate customer information
Customer Responsibilities
Any concerns must be reported within the warranty period.
The vehicle must be returned to our shop for inspection.
We must be given the opportunity to repair any covered issue.
Refunds are not provided in place of warranty repairs.
Disputes & Chargebacks
Customers agree to follow our resolution process before initiating chargebacks. Unauthorized chargebacks may be disputed with supporting documentation.
We are a premium automotive service provider. We always strive to provide the best possible automotive service and parts to our customers. One of the reasons we can perform outstanding service and repairs and warranty them longer than any other repair facility is our experience with different vendors of auto parts. Our finished product is no better than our parts. A poor history with a brand of parts means we quite likely won’t use that part again.
Please don’t think that we are being vindictive or negative with this agreement. We just want you to know that parts vary widely in quality and fitness of purpose. We furnish quality parts and have to assume all these risks ourselves with every job we do. There’s a lot more to this line of work than the average person might realize. We’ve spent a tremendous amount of time and money to get this knowledge and we’d prefer that you take advantage of that
When we install parts you’ve provided yourself, the standard warranty and liability landscape changes significantly. Here is the breakdown:
- You agree to pay a slightly higher labor rate on the job to make up for the lost profit we won’t have on the parts you furnish. This only covers our labor overhead
- You agree to pay the labor to remove and re-install any part you furnished that doesn’t work after we put it on. This labor will also be billed at the slightly higher rate. This includes partial installations. In some cases, it’s not possible to tell the part won’t work just be examining it when it comes out of the box.
- You agree to have the replacement part back to us within an hour after it fails. You will assume all responsibility for transporting the part from our shop to the source and back again. We will not go anywhere to get any part you furnish. This is your responsibility. It costs a tremendous amount to reassemble a car in order for it to be moved out of a stall and then put back in a stall for the subsequent work. In the event no replacement part is available the same day, the “one hour requirement” can be waived.
- You agree to assume all liability for the future failure of the part you furnished. We cannot guarantee any part we did not sell you. If the part fails at any time, you agree to hold us blameless and assume all costs on your own. You fully understand that the car may not even make it out of the technician’s work area.
- You also understand the full risk of furnishing your own part financially. You understand that the final cost may far exceed the original cost we quoted you to perform the repairs using our parts. You have elected to pay the price of not utilizing our expertise in the area of selecting premium quality parts. You also realize that the repair may turn out to be totally unsatisfactory if the part you furnished does not perform up to expectations. You assume this risk willingly.
- You agree to pay for diagnosis in the event the part you furnished fails and the car comes back in “doing the same thing”. Even though the symptoms may be the same, the cause could well be different. A proper repair can only be done after a proper diagnosis has been made. This simply costs money, which you agree to pay. Diagnosis will be charged at the normal rate.
- As always, we will stand behind our quality labor. We will still guarantee that we will perform all labor operations according to acceptable industry standards. In the event that we do not properly do our job, we will guarantee our work, but not the part.
- Parts Warranty: The shop will not warranty the part itself. If the part is defective or fails prematurely, you must handle the warranty claim directly with the retailer or manufacturer where you bought it.
- Labor Warranty: Most shops will not provide a labor warranty for customer-supplied parts. If the part fails, you will likely be charged again for the labor to remove the defective part and install a replacement.
- Manufacturer’s Warranty: Under the Magnuson-Moss Warranty Act, using aftermarket or customer-supplied parts does not automatically void your vehicle’s manufacturer warranty. However, if that specific part causes damage to other components, the manufacturer can deny coverage for those specific repairs.